Frequently Asked Questions

Everything you need to know about your Denim Tears order.

When will my order ship?

Standard processing takes 3-5 business days. During high-volume collection launches, please allow up to 10 business days for tracking information to be updated.

What is your return policy?

All sales are final. Due to the limited nature of our collections, we do not accept returns or exchanges unless the item received is damaged or incorrect.

How should I care for my denim items?

To preserve the integrity of the screen-printed graphics and fabric, we recommend hand washing in cold water and hanging to dry. Avoid dry cleaning or high-heat tumble drying.

Do you ship internationally?

Yes, we ship worldwide. Please note that international customers are responsible for all customs duties and taxes incurred during the importation process.

Can I change or cancel my order after it is placed?

Once an order is submitted, it is immediately sent to our distribution center for processing and cannot be modified or canceled.

How do I know if the product is authentic?

Authentic Denim Tears products are sold exclusively through our official website and authorized premium retailers. Each garment features specific branding and hardware unique to the collection.